Rules and regulations for order cancellation on Bitget P2P

[Estimated Reading Time: 3 mins]

This article explains the order cancellation rules on Bitget P2P and outlines the consequences of excessive or malicious cancellations by takers on the Buy page.

Why these rules matter

To build a safer, more transparent, and efficient P2P marketplace, Bitget has introduced the cancellation policies to reduce unnecessary cancellations and encourage responsible trading behavior between users and merchants.

Important Note: These rules apply only to takers placing orders on the Buy page.

Order cancellation categories

Bitget evaluates each cancellation based on the reason and intent. There are three types of cancellation behaviors:

Type	Definition	Examples
Benign	Cancellations caused by reasonable or uncontrollable factors.	- Name mismatch during payment - Bank transfer delays - Mutual agreement
Spontaneous	Cancellations due to personal choice or inexperience.	- Accidental order - Exploring the interface - Order expired naturally
Malicious	Cancellations that violate rules and require intervention from customer service.	- Marked as scam attempt - Uploaded fake payment proof - Marked as "Paid" but no response

Penalties and restrictions

If a taker cancels too frequently, Bitget may apply temporary restrictions on their ability to place new Buy orders. The severity depends on the number and nature of cancellations.

Possible restriction durations:

• 15 minutes

• 1 hour

• 4 hours

• 24 hours

During these periods, takers will not be able to buy coins on BUY page. These restrictions are accumulative and may be triggered repeatedly. For example, if a taker triggered the 15-minute restriction three times, it could result in a 24-hour ban on the third occurrence.

New users who are still familiarizing themselves with P2P products will benefit from more relaxed conditions, but they are still subject to the same types of restrictions. Any malicious behaviors may result in a permanent account ban.

FAQs

1. Who do the order cancellation rules apply to?

These rules apply only to takers who place Buy orders on the Bitget P2P platform.

2. What happens if I cancel too many orders?

You may face temporary restrictions such as a 15-minute, 1-hour, 4-hour, or 24-hour ban from placing new Buy orders.

3. How does Bitget decide the length of the restriction?

It depends on the type, frequency, and intent behind the cancellations.

4. How can I avoid these restrictions?

Only place orders when you're ready to proceed, and communicate clearly using the P2P chat.